Free Customer service software is vital to maintaining successful business relationships. Providing accurate and timely information in a professional manner is the key to any call center operation. Customer service software was built on this foundation. But the flexibility to change is just as important in this dynamic business environment. Customer service software was designed with this concept from the very beginning. That is why call center managers, with unique and changing requirements, have chosen and continue to use customer service software as their solution. And contact management software is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Customer Service Software is the customer service software solution of choice.


Customer Service Software is a web based customer support and service software. If you are selling products or services, you already know the value of excellent customer service. Use Customer Service Software to create a customer support web site to keep track of problems, requests, or work orders from your customers. Once you have set up Customer Service Software on your network or on the Internet, users can go to the website to search a knowledge base, submit, work on and keep track of service requests, problems, issues, incidents, cases, calls and so on.

System Requirements for Customer Service Software

Customer Service Software runs on the server computer. Users access Customer Service Software products through web browsers running locally on their workstations. The only requirement for a workstation is that it has a web browser installed. The only requirement for the server computer is that it runs Windows operating system.

You can use Microsoft Access ODBC driver, Microsoft SQL Server 6.5 or newer, or Oracle 7 or newer to store your data. If you expect that there will be more than 20 new tickets every day, or the data are critical to your business, you should use MS SQL Server or Oracle. You just need one user license of MS SQL Server or Oracle. If you use MS Access ODBC driver, you must back up your data daily. You don't need to purchase the stand alone MS Access. The MS Access ODBC driver is a database system and it is included in Windows ME/XP/2000/2003.

Features of Customer service software Software

• Easy to setup, easy to use, powerful and affordable.
• Entirely web browser based.
• Built-in web server; no need for additional server software.
• Knowledge base and discussion forum are included.
• Every screen can be customized; supports user-defined fields and tables, as well as file attachments.
• Provide customizable email notification upon submission, assignment, closing or deadline of a request.
• Built-in customizable Email Importer to automatically import email submissions.
• Built-in customizable Issue Escalator to automatically escalate high priority issues.